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The first client contact
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Meeting with our management
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Collecting and documenting client requirements
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Understanding client requirements
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Processing client requirements
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Design and coordination requirements into the whole service
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Incorporating the requirements in detail and client consultation
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Calculation and issuing bid to the client
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Formulation of SLAs and presentation to the client
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The mobilization of resources and a timetable for implementation
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Final meeting with clients and begin mobilizing
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Implementation and management of resources
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Smooth running of services and regular reporting
